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FAQs

Frequently Asked Questions

There is an option to cancel an order. You may choose to cancel but administrators will review your request for cancellation and wait for approval. Once your order is already in transit or has been picked up by the courier, cancellation of your order will not be honored.
We practice no money refund policy but we are open for exchange only. You may return the item and exchange it with another one given these conditions: A.) Item must be in good condition (no damage/defects). B.) customer will shoulder the shipping fee. C.)amount of the new item should be the same or more than the original order

Once the courier has already picked up your order, we have no control over the delivery time. One reason why your order is taking too long to arrive is because of the shipment loads and the limited transports in this time of the pandemic. You may directly reach us through our page linked to this website for your concerns.

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